FAQ: Amber

This is an expansion of the residential services to bring you the best in comfort. Doornbos Heating and Air Conditioning and Amber are joining forces. By consolidating key parts of each organization, we are improving efficiency to best serve you—our customer. Every step we take will benefit you in many ways.

Doornbos and Amber Heating and Air Conditioning are joining forces to provide the best in home comfort services. Doornbos will assume all responsibility for residential endeavors. Amber Heating and Air Conditioning customers can now call Doornbos for all their heating and cooling services. Amber Mechanical will exclusively respond to commercial projects. Doornbos will hold a strategic partnership with Amber Mechanical for all commercial services.

You can contact us at Doornbos Heating and Air Conditioning at 708-529-6216 or request service online

These benefits will directly add value for you. Over the next year, you can expect to experience:

• An increase in your expertise and resources
• Higher levels of customer service
• Software updates making all the service history and installation information easily accessible
• More whole-home comfort options with a focus on technology
• New indoor air quality solutions
• State-of-the-art equipment options
• Electronic invoices and service tickets
• A transition to paperless services
• Online scheduling
• A web chat feature on website
• An enhanced and dedicated phone team

Both Doornbos Heating and Air Conditioning and Amber are similar in our dedication to bring you, our customer, the best in comfort services. We will combine our knowledge, skills, and resources to provide you an unparalleled customer experience. Both of our companies have each also served our surrounding areas for decades with excellence and integrity—and plan to continue in that tradition.

Where we are different is our division of responsibilities going forward. Doornbos Heating and Air Conditioning will assume responsibility for our residential endeavors and Amber will exclusively respond to commercial projects.

With the progression of business and the market everyone experienced during the pandemic, we identified the strengths of each business and drive growth. We are now ready to propel each specialty, focused on achieving higher heights in serving you, our customer.

Beginning July 10 2023, Doornbos Heating and Air Conditioning will be handling service, installation, and maintenance for your home, aka residential services. Amber will be handling service, installation, and maintenance, aka commercial services, for commercial buildings, K–12 schools and higher-education government buildings, manufacturing, healthcare offices and facilities, municipalities, warehouses, sports complexes, highrises/midrises, places of worship, nonprofit special needs facilities, VRFs, and central plans.

• Additional support to the internal operations of the business
• Enhancements in our services
• New technologies and software to serve you best
• New ways to communicate with us—online scheduling and web chat options
• Continuous training for every Doornbos Heating and Air Conditioning and Amber employee to remain on top of our field

Our trusted and dependable teams will remain intact. We want you to know you can continue to rely on your key service and installation technicians, recognizing familiar, friendly faces you  have known for years.

You may also see some new faces as well, but rest assured only the best are qualified to be on our team and provide the same level of service you have come to know and trust. Some team members may advance in their positions as we continue to grow and serve our customers. We plan to bring even more leading-edge comfort and safety solutions to our homeowners in our improved capacity.

Administration will continue to be employed and maintain their positions. We sure love our employees and are proud many have worked for us for several years. Our administrative team is very knowledgeable and hardworking, with everyone focused on doing a superior job. We all take pride in both our work and the company’s reputation for customer satisfaction.

No. You will continue to receive the same quality service you and your family, friends, neighbors, and community have received throughout the years. Thank you for your trust in and loyalty to our team.

Yes. As we join forces with Doornbos, your service with Amber will be accessible when booking services and we come out to service your home.

This will be honored and carried out for this calendar year. Your technician will be able to share with you the membership options during your visit, or you can call the office to discuss them with us at 708-529-6216.

We will continue to honor your warranty as we are joining forces.

For questions or discussion, please click here or call 708-529-6216.